Returns are only accepted if items reach THEA KIDS within 7 days from date of delivery within Singapore and 14 days for overseas delivery. Discounted items cannot be returned for exchange or refund.
For purchases of regular priced items on www.theakids.co, the following conditions may be considered for exchange:
Defects include holes, missing parts, faulty stitching and discoloration before washing or wrong merchandise colour or size shipped.
All our measurements are based on the sizes sent for production and as per the “Measurement Guide” shown in the product page. There may be a 0.5-0.8 inch difference in our given measurements. In such cases, the variance may not be considered as a defect.
Customers who want to return a purchased item for another size can do so, subject to availability of the size requested.
Please click the link below to process an exchange/return:
THEA KIDS reserves the right to exercise discretion in permitting all returns and exchanges. Items mailed back to THEA KIDS without prior confirmation from us will not be entertained.
For items that are deemed with defects, we will exchange for the same item that is still in-stock, or a full refund if that particular item is out of stock.
Other than the above mentioned, there is strictly no refund for items purchased on www.theakids.co.
For more information, you may also drop us an email at firstname.lastname@example.org.