Returns are only accepted if items reach THEA KIDS within 7 days from date of delivery within Singapore and 14 days for overseas delivery. Discounted items cannot be returned for exchange or refund.
For purchases of regular priced items on www.theakids.co, the following conditions may be considered for exchange:
Defects include holes, missing parts, faulty stitching and discoloration before washing or wrong merchandise colour or size shipped.
All our measurements are based on the sizes sent for production and as per the “Measurement Guide” shown in the product page. There may be a 0.5-0.8 inch difference in our given measurements. In such cases, the variance may not be considered as a defect.
Customers who want to return a purchased item for another size can do so, subject to availability of the size requested.
Please follow the following steps before sending a return to us:-
Take a snapshot of the item with the defects shown.
Write to email@example.com with the following details together with snapshots you took earlier of the defects:-
- Invoice number
- Phone Number
Upon receiving a confirmation email from us regarding the return, arrange for the item(s) to be mailed back to us.
Please note that in all cases of return and exchange, customers bear the shipping costs incurred in mailing the items back. We will only bear postage costs incurred in the event that the wrong item was mailed to you.
Alternatively, you may also choose to do the exchange in person at our store located at (ELDA) 51A Haji Lane.
Customers shall bear full responsibility in making sure items mailed back are packed securely and sealed properly. We strongly encourage you to use return with registered mail or delivery service with tracking capability. We will not be responsible for lost mails in connection to such returns.
THEA KIDS reserves the right to exercise discretion in permitting all returns and exchanges. Items mailed back to THEA KIDS without prior confirmation from us will not be entertained.
For items that are deemed with defects, we will exchange for the same item that is still in-stock, or a full refund if that particular item is out of stock.
Other than the above mentioned, there is strictly no refund for items purchased on www.theakids.co.
For more information, you may also drop us an email at firstname.lastname@example.org.